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Net-Teams - Bookmark Tag telephone system
There are 5 articles associated with the tag telephone system!
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Phone Games of the 21st Century
I recently had reason to call my phone company in order to inquire about some charges that were showing up on my bill. I first reached an automated message that told me to press one for English, which I did, followed by a menu with several options. Of the available options, none involved speaking to an actual human being. This was the type of phone system where you could either press the number of the option you wanted or speak it into the receiver.
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Civilization 4 and Why I Hate My Office Phone
If you're familiar with the strategy PC gaming series Civilization, you probably know that it's only slightly less addictive than crack. I've never tried crack, but the word on the street, so to speak, is that it's a bit hard to let go of. I recently purchased Civilization 4, which is the latest in the Civilization series.
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Don't Go Cheap When Installing New Business Phones
I recently replaced my business phone system to accommodate an increase in the volume of calls I was receiving. I own a car rental franchise and needed to have new lines and new phones installed to go along with the new customer service representative I needed to hire. By taking care of my customers and keeping my vehicles clean and available, I was able to build my business and force the closure of one of my two nearby competitors.
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The Importance of Holding
I now understand the importance of holding. No, I'm not talking about two lovers caressing each other tightly in front of a fireplace (although that is also certainly important, fireplace or not). I'm talking about being put on hold when doing business over the phone.
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Bookmarks: 0 |
On-Hold Messaging, Making the Most of a Captive Audience
What do your customers hear when they call your business phone number and navigate come through your Interactive Voice Response (IVR) or when they are transferred to a different department?If the answer is silence, nothing at all, or passive elevator music, we need to assess how effectively you are marketing to and supporting your customers while they wait in queue to speak with a real person.
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LinkedIn Recommendation:
Lana Cicen - Project Coordinator at The Hope Financial Services, Inc - I had Teo help with my non-tech project I was working, which was a triage system for a construction company - all paper. Teo made it work more efficiently and explained how the new system could be upgraded into a computer program, which included inventory management online. I love this guy! Always one step ahead. I just hired him again make this our phase 2 project. If you are looking for a process guy, Teo is it! - March 17, 2012, Lana was Teo's client |
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